You've been thinking it for months. You're right.
When the workaround is faster than the ticket, the relationship's over. The contract just hasn't caught up.
A local owner isn't the same thing as a local team. A daytime number isn't the same thing as 24/7. Some of them work from their kitchen. Some of them route after-hours to Manila. Some of them think Bishop Street is a person.
We're 11 people in the Mauka Tower. Same Concierges at 2pm and 2am. You can walk over.
The associate who clicked. The wire that almost went out the door. The vendor who emailed asking for "an updated copy of the W-9" — with the boss in the cc line. You've had close calls. You're not sure what saved you — or what's stopping the next one.
Patching servers isn't proactive. Monitoring uptime isn't proactive. That's hygiene. Every MSP does it. That part's just baseline.
Real proactive means knowing your business well enough to bring you ideas before you ask. Staying ahead of what's coming so you don't have to figure it out alone.
The firm down the street is already using it. Your associates are already using it (whether you know it or not). Your clients are about to ask what you're doing with it.
You need a partner who's already three steps ahead — not one trying to catch up to last year's patches.
For a long time. For longer than you'll admit.
The switch feels like more work than living with it. Until something else breaks. Then you're back here, browsing at 11pm, telling yourself you'll deal with it next month.
Pacific Guardian Center, Mauka Tower. 20th floor. Bishop Street is a place, not a person.
Eleven people. All in Honolulu. All in the office. All on the same number you'll call.
"They don't just support our technology — they understand our business. It's like having a world-class IT department without the overhead."
Hawaii loses too many of its best people to the mainland. Our core purpose is to develop world-class IT careers right here, so our team — and their families — can build a life on these islands. The award is a side effect of the mission.
We work with professional firms — law, CPA, architecture, engineering, consulting — that treat technology as strategic infrastructure. 15 to 80 users. Honolulu metro. Decision-makers who pick up the phone.
If you're shopping on price, we're going to disappoint each other. If you're not sure IT is worth more than the cheapest option — that's a real answer too. No hard feelings.
Everyone else: keep scrolling.
No pitch. No obligation. Erin will call you back within one business day.
Erin will be in touch within one business day. If you mentioned something specific, she'll come to the call already thinking about it.
— Scott
Or if something's urgent: scott@indevtech.com goes straight to me.